Customer Service Administrator

*Purpose of the role: *

To accurately input kitchen orders requested by customers in order that that the Company delivery ‘right first time’ installations for customers.

*Key Accountabilities: *

  • To receive and react to all call offs within 48 hours of receipt. Accurately process all call-offs within 48 hours of receipt whilst ensuring that any urgent situations receive priority attention.
  • To carefully check call-offs and identify upgrades and changes by working closely with the design team.
  • To raise Priority Paperwork for Delivery Accelerations at customer requests in order that they recognise the Company as delivering excellent customer service in such circumstances.
  • Proactively communicate with Site Managers and work with Sales/Contract Managers over queries on call offs, to avoid delays to deliveries plus any associated requirements.
  • Adhere to defined processes to ensure abortive costs are minimised and kept within budget, raising any suggestions for process improvements where possible.

To be a great match for this role you need to be demonstrate the following competencies:

  • Ability to resolve problems

Customer orientation

  • Team player
  • Ability to create and retain good working relationships
  • Numerate
  • PC Literate
  • Excellent attention to detail
  • Ability to work under pressure

Apply now