Available positions

Kitchen Fitter - Customer Service

The Company: Paula Rosa Manhattan have over 70 years’ experience of supplying contract kitchens to the UK’s leading private property developers. We are also committed to manufacturing and supplying contract kitchens for the social housing sector which includes affordable housing kitchens and supported living kitchens. Purpose of the Kitchen Service Fitter role: To remedy problems in homeowners’ properties and to ensure the role of the Customer Care team provides the company’s standards and levels of service. Provide a service for Reading and surrounding postcode areas. Key responsibilities a Kitchen Service Fitter: • To gain customer signatures promptly on Satisfaction Notes upon the satisfactory completion of works. • Follow programmed routing and diary schedules, and promptly report any issues as to why works cannot be carried out, provide photographic evidence where possible. • To follow all the stages in the PRMF fitting guidance, including pre-start risk assessments, plot checks, installations, health & safety and customer liaison. • To install kitchen furniture and appliances in accordance with fitting guidelines using the correct tools and fixings. • Comply with site waste standards, and dispose of packaging waste in the correct manner, adhering to expected environmental standards. • To complete post installation fitting reports to confirm completion of installation or additional materials and works required to complete. • To operate in line with our contractual obligations, while managing customers’ expectations so that the service meets the targets set. To maintain and secure company supplied materials and equipment to prevent deterioration or theft. • To check and manage stock levels of materials, reviewing forthcoming scheduled works. Essential Requirements for a Kitchen Service Fitter: • We are looking for an experienced tradesperson with kitchen and field customer care experience • Demonstrated ability to resolve problems • Customer orientation • Successful team management of a challenging team • Demonstrated ability of handling difficult conversations in a positive/motivational manner • Clean driver’s licence • DBS/Willingness to have a DBS check carried out before commencing employment




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