Customer care | Paula Rosa

We have earned a reputation for creative design and product quality that is unique in the industry.

Contact the team

You can contact the Paula Rosa Manhattan customer care team using the details below where one of our operatives will be happy to help.

Our standard guarantee period is 2 years, however for full terms of our guarantee and details on how to care for your kitchen please see below:

For extras and spare parts for your existing Paula Rosa Manhattan kitchen, please visit: www.prmdirect.co.uk

Tel: 01926 356 626
Email: customer.care@prmf.co.uk
Monday–Friday 9.00am - 5.00pm

Accreditations

British Safety Council

Dedicated to making sure no-one is injured or made ill through their work.

Construction Logistics and Community Safety (CLOCS)

Demonstrates that we adhere to a revolutionary road safety culture that is embedded across the industry.

Constructionline

These standards help us to make contracting simpler and help our customers achieve more.

CHAS Elite

Demonstrates full compliance with the Common Assessment Standard, the construction industry’s gold standard for accreditation.

FIRA Gold Installation Certification

Manhattan was the first contract kitchen manufacturer also to hold the Furniture Industry Research Association (FIRA) Gold Installation Certification.

FIRA’s independent auditing of installation procedures ensures consistent quality, and reassurance that our products are professionally completed to the highest standards.

FIRA Gold Product Certification

(FIRA) Gold Product Certification to BS6222 Part 2 Level H, Heavy Domestic Use.

The FIRA logo assures our customers that our products have been independently and rigorously tested to the highest standards. It is testament to our furniture that we have continually held this accreditation since 1995.

Forest Stewardship Council®

In 2009, Manhattan was certified in accordance with the requirements of the Forest Stewardship Council® using the FSC® Chain of Custody standard.

FSC® is an international organisation dedicated to promoting responsible management of the world’s forests, founded in response to public concern about deforestation and demand for a trustworthy woodlabelling scheme.

Fleet Operator Recognition Scheme (FORS)

Ensures we monitor our fleet performance in all aspects of safety, fuel efficiency & vehicle emissions.

The Furniture Industry Sustainability Programme (FISP)

FISP is established as the industry forum on all environmental and sustainable issues.

FISP membership demonstrates that a company is taking its environmental and corporate social responsibility obligations seriously. FISP is backed by the entire furniture industry and is the mark of sustainable excellence.

ISO 9001

In 2007 Manhattan was accredited to BSEN 9001:2000 Quality Management System Standard and subsequent 2015 Standard.

ISO9001 enables us to demonstrate our commitment to service quality and customer satisfaction, as well as continuously improving our quality management systems.

ISO 14001

In 2010 Manhattan was accredited to BSEN 14001:2004 Environmental Management System Standard.

ISO14001 helps us reduce our environmental impact and measure our consumption of raw materials and natural resources whilst reducing waste.

ISO 45001

Designed to prevent work-related injury and ill-health and to provide safe and healthy workplaces.

Safety Schemes In Procurement (SSIP)

Paula Rosa Manhattan is certified to a SSIP accredited scheme responsible for health and safety competence standards in the UK.