Available positions

Customer Service Administrator

1 year Maternity Leave Contract.

Part Time Role (3 days per week)

Monday - Wednesday 08.30 - 17.00

Purpose of the Customer Service Administrator role:

To accurately input kitchen orders requested by customers in order that that the Company delivery ‘right first time’ installations for customers.

Key Accountabilities for the Customer Service Administrator role:

  • To receive and react to all orders within 48hours of receipt. Accurately process all call-offs within 48 hours of receipt whilst ensuring that any urgent situations receive priority attention.
  • To carefully check orders and identify upgrades and changes by working closely with the design team.
  • To raise Priority Paperwork for Delivery Accelerations at customer requests in order that they recognise the Company as delivering excellent customer service in such circumstances.
  • Proactively communicate with Site Managers and work with Sales/Contract Managers over queries on orders, to avoid delays to deliveries plus any associated requirements.
  • Adhere to defined processes to ensure abortive costs are minimised and kept within budget, raising any suggestions for process improvements where possible.
  • Actively participate in departmental and cross business projects in order to deliver continuous improvement within the department and across the company so that we deliver leading customer service and business KPIs.

Competencies for the Customer Service Administrator role:

  • Demonstrated ability to resolve problems
  • Customer orientation
  • Successful team player
  • Ability to create and retain good working relationships
  • Decisive
  • GCSE grade C or equivalent level of numeracy
  • PC Literate
  • Excellent attention to detail
  • Ability to work under pressure

Location

Blenheim Road Lancing Business Park

Blenheim Road Lancing Business Park
Blenheim Road Lancing Business Park
West Sussex

BN15 8UH
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