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Mission and values

Our values provide the fundamental guiding principles in everything we do. We strive to be the best manufacturer and installer of kitchens in the UK, based on being the number one for service.

Our promises extend to:

  • Our customers

    To provide great products and the best service whilst delivering great value for money. To be a partner of choice: open, transparent and ethical in all we do.

  • Our employees

    To be a great place to work, and to provide an environment for people to be able to grow and develop their careers.

  • Our suppliers

    To maintain and develop mutually beneficial relationships.

  • Future generations

    To ensure that all we do is grounded in making the right choices and doing the right thing for our planet.

Paula Rosa Manhattan is committed to being our customers’ first choice, by consistently meeting expectations and becoming a trusted partner.

As such, we are proud of the services we deliver and the legacy we leave for our children. That is why we are at the forefront of the sustainability agenda and leading the conversation with our actions, as well as our words. In 2023, we celebrated 11 years of zero waste from our factory to landfill.

We believe that everyone deserves a kitchen that is not only beautiful and functional, but also built to last. Using sustainable manufacturing practices, we provide our customers with a unique value proposition, whilst constantly developing our people, products and processes.

Our people make us

We have a strong belief in the continual creation of a great place to work for all our people and are committed to delivering our promise.

We aim to ensure everyone feels valued, that their endeavours are recognised and rewarded, and that their voices are heard and involved in how the business develops. This ethos results in positive learning, continuously improving customer services, and improved strategic and collaborative relationships with our supply chain.

We look after our people so that we can better look after our customers.

At Paula Rosa Manhattan we recruit, train and develop the kind of people who are determined to ensure that our customers are delighted with the service we give and the products we make. From craftsmen and fitters through to design teams and managers – everyone is working towards making Paula Rosa Manhattan the best.

We are committed to equal opportunities and every member of our team is involved in ensuring that the company’s mission is met.

We have a dedicated team focused on customer relationship management. Their task is to ensure that our aftercare service is responsive and efficient and that we really do deliver a total solution – ensuring that the Paula Rosa Manhattan two year guarantee lives up to its promise.