Mission and values

Our kitchens are designed and manufactured to meet the requirements of the FIRA Gold Award for Design and Manufacture as well as all applicable British Standards and customer specifications. The product is installed to the requirements of the FIRA Gold Award for Installation.

How we stand apart in the market

PRMF is committed to the on-going drive for excellence and its mission statement “Delivering success for our customers & our commitments to our owners” reflects this

Effective internal processes and systems

PRMF has mapped its business and support processes and is operating a Management System that complies in all respects with the requirements of ISO 9001:2015. The objectives and the methods of monitoring those objectives are integral within the process maps.

The management of Paula Rosa Manhattan hereby affirms its commitment to the implementation and continued improvement of this Management System, which enables employees at Paula Rosa Manhattan to provide best value and practices.

Our people make us

We look after our people so that we can better look after our customers.

At Paula Rosa Manhattan we recruit, train and develop the kind of people who are determined to ensure that our customers are delighted with the service we give and the products we make. From craftsmen and fitters through to design teams and managers – everyone is working towards making Paula Rosa Manhattan the best.

We are committed to equal opportunities and every member of our team is involved in ensuring that the company’s mission is met.

We have a dedicated team focused on customer relationship management. Their task is to ensure that our aftercare service is responsive and efficient and that we really do deliver a total solution – ensuring that the Paula Rosa Manhattan two year guarantee lives up to its promise.