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Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paula Rosa Manhattan's relationship with you in relation to this website.

Paula Rosa Manhattan has overall responsibility for ensuring that all personal information is handled in compliance with the law and has appointed a Data Protection Manager with day-to-day responsibility for data processing and data security.

All Staff have a personal responsibility to ensure compliance with this notice, to handle all client information consistently with the principles set out in General Data Protection Regulations (GDPR) 2016 and to ensure that measures are taken to protect the data security. Managers have special responsibility for leading by example and monitoring and enforcing compliance.

General Data Protection Notice

In the course of its operations, Paula Rosa Manhattan may need to process personal data relating to persons who make use of its services. Such data may be processed for the purposes of complying with our obligations to you under a Contract agreement or applying our rights under such an agreement, and for other purposes which are incidental to our dealings with you. All processing is carried out in compliance with GDPR 2016. Relevant data may also be transferred to our overseas suppliers including to offices outside of the European Economic Area.

The GDPR 2016 imposes obligations to keep personal data up to date. To help us comply with this obligation, you should notify us of any change of address, phone number or other details, either by contacting your Paula Rosa Manhattan main contact or by emailing:

Individuals have the right to ask for a copy of any personal data held about them and to correct any inaccuracies in such data. Please note that Paula Rosa Manhattan may contact you with information on and/or offers of products or services which may be of interest to you. Such contact may be made by means of post, email or phone in accordance with any preferences which you have expressed.

Where such contact is made, you will be given an option to indicate if you do not wish to receive such future contacts.

Further information on the implementation of the General Data Protection Regulation 2016 at Paula Rosa Manhattan is available by emailing:, or by writing to;

General Data Protection Manager

Paula Rosa Manhattan
Blenheim Road
Lancing Business Park
Lancing, West Sussex
BN15 8UH
United Kingdon

Privacy Statement

Types of personal data we collect


As part of the Sales, Marketing and Customer relationship process, we will collect your personal data. The types of personal data that we collect about you and how that personal data is collected and accessed will be governed by the General Data Protection Regulation (GDPR) 2016, Paula Rosa Manhattan may collect some or all of the following types of personal data:

  • Name
  • Address
  • Telephone/mobile number
  • Email address
  • Credit Records
  • Bank account details
  • Any other information you may share with us

We also, may collect your personal data from social networking sites such as LinkedIn.

Home Owner

As part of the guarantee process will collect your personal data. The types of personal data that we collect about you and how that personal data is collected and accessed will be governed by the General Data Protection Regulation (GDPR) 2016 under Legal Obligation basis, Paula Rosa Manhattan may collect some or all of the following types of personal data:

  • Name
  • Address
  • Telephone/mobile number
  • Email address
  • Any other information you may share with us

How we use, store and share your personal data

  • Your records will be stored in a shared electronic management system accessed by staff of Paula Rosa Manhattan.
  • Your information may also be stored in a paper file held securely by Paula Rosa Manhattan. For quality management purposes, these files may be accessed by an external agency for audit.
  • Printed labels with your data will be used to identify all units and/or parts related to your case, this information is used for delivery purposes and only Paula Rosa Manhattan employees and subcontractors will have access to it.
  • All calls will be recorded for training and monitoring purposes. Any Credit or Debit Card payments taken over the phone will be processed through a secure webpage with a virtual terminal. No Credit Card information will be stored by Paula Rosa Manhattan.
  • If you are a customer, your information may be shared with our partners in Thailand for design purposes only.
  • If you are a home owner, all your personal data may be disposed of by secure means at the end of your guarantee period.


The recruitment process is voluntarily entered into by the applicant. By indicating, either verbally or in writing, that they wish to be considered for employment they are giving consent to their data being processed for the purposes of recruitment and selection and potentially employment.

We collect data from and about applicants in order to be able to assess their suitability for employment and for any role for which they wish to be considered. We also analyse the effectiveness of our recruitment and selection processes to ensure that we are attracting a diverse pool of candidates. As such, sensitive data such as gender and ethnicity may be collected and analysed for a specific recruitment campaign or for our overall recruitment activities in a time period.

What we will hold and process during the recruitment & selection processExamples
Details supplied by the applicantCV, application form, contact details, interview or selection process documentation, copies of certificates, details put on social networks/recruitment websites by the applicant
Details supplied by the applicant to meet legal requirementsPassport copy, visas, work permits
Details supplied by third parties as part of the recruitment processReferences, DBS check outcomes, CVs & reports from Search or Recruitment agencies
Details already in the possession of PRMFRetained employment documentation for applicants who re-apply to work for PRMF

We collect and retain applicant information for the purposes of identifying their suitability for vacancies within the Company. The way that data is processed, and the retention periods are indicated on the processing map below.

data retention

Protecting your personal data

The security of your personal data is important to us. We protect your personal data from misuse, loss, unauthorised access, modification or disclosure using a combination of physical, administrative and technical safeguards. We also contractually require that third parties to whom we disclose your personal data do the same.

Changes to Privacy Statement

We may change this Privacy Statement from time to time and will post any change on our Website

Data Subject Access, Erasure, Restriction or Withdrawal Request Procedure

Please email for more information on how You can Access, Erase, Restrict or Withdraw your consent of Paula Rosa Manhattan handling of your personal data.